Shipping & Delivery
We ship Australia wide and International. We use plain packaging, satchels or cartons for all orders and we endeavour to process your orders as quickly as possible.
Estimated Travel Times at checkout are an estimation and are not guaranteed by B&B Off Road or the freight company.
We ship the majority of our orders using the Eparcel shipping service. This service provides tracking information and requires a signature on pick up. Please allow 3-21 working days for delivery depending on destination.
All orders shipped out of Australia are shipped with Australia Post – registered or express courier. They advise 5-10 business day delivery to most countries around the world. Remember that once the goods arrive in your country, Australia Post might require local contractors for on-forwarding and they are then relying on them to operate efficiently and without error. Due to the many variables encountered with international freight contractors, B&B Off Road Engineering cannot be held liable for international consignments that are lost in transit. At this time we do not offer insurance on our international shipping. Please be aware that you accept responsibility for lost international consignments and B&B Off Road Engineering will not re-ship or refund your order.
International orders may be subject to local charges. Any customs or import duties and associated fees are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. B&B Off Road Engineering cannot be held responsible for any additional charges on your order, nor can we accept a return of the order in this case. Customs policies vary widely from country to country, so please contact your local customs office for further information. If you refuse to pay these charges your parcel may be abandoned, and B&B Off Road Engineering will not be held responsible for any loss of funds as a result of this occurrence. We cannot mark International orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and as an established business we will not do this.
Returns & Replacements
Returns and exchanges must be received by B&B Off Road Engineering Pty Ltd within 14 days of the original invoice. No returns or exchanges will be accepted after 14 days.